Contact us
All Heritage Fund offices will be closed for the Christmas holidays from Wednesday 25 December 2024, opening again on Thursday 2 January 2025. Wishing you all the best for the festive season.
Contents
- England, London and South
- England, Midlands and East
- England, North
- Northern Ireland
- Scotland
- Wales
- Alternative ways to contact us
Got a question about our funding? Please contact your local office:
England, London and South
Email: londonandsouth@heritagefund.org.uk
Telephone: 0330 236 6485 (Monday to Friday, 9.00am–5.00pm)
London and South East: visiting and access
4th Floor
Cannon Bridge House
25 Dowgate Hill
London, EC4R 2YA
If you wish to visit us in person, please email or call us in advance to book an appointment.
The main entrance is on Dowgate Hill. A steep escalator takes you to the first floor, with upper floors all accessible by lift. There is an accessible, alternative entrance on Cousin Lane, which must be booked in advance. There are accessible toilets on the 4th and basement floors.
South West: visiting and access
Broadwalk House
Southernhay West
Exeter, EX1 1TS
If you wish to visit us in person, please email or call us in advance to book an appointment.
The building is fully accessible for wheelchair users and there are accessible toilets on every floor. There is on-street parking immediately to the front of the building, including spaces reserved for blue badge holders.
Find out more
Discover our work in England, London and South.
England, Midlands and East
East Midlands
Email: MidlandsandEast@heritagefund.org.uk
Telephone: 0115 8576 763 (Monday to Friday, 9am–5pm)
Visiting and access
Antenna Creative Business Centre
Beck Street
Nottingham, NG1 1EQ
Nottingham office location on map
If you wish to visit us in person, please email or call us in advance to book an appointment.
The building is wheelchair accessible. There is level access, a lift to all levels and an accessible toilet. Assistance dogs are welcome.
East of England
Email: MidlandsandEast@heritagefund.org.uk
Telephone: 01223 645 938 (Monday to Friday, 9am–5pm)
Visiting and access
WeWork Offices
50-60 Station Road
Cambridge, CB1 2JH
Cambridge office location on map
If you wish to visit us in person, please email or call us in advance to book an appointment.
The building is wheelchair accessible. There is level access, power assisted doors and a lift to all levels which prioritises disabled users. There are accessible toilets on all floors, which are accessed by radar key. If you don’t have your own, reception can loan you a key. Assistance dogs are welcome on site, and companion dogs are welcome by prior arrangement.
West Midlands
Email: MidlandsandEast@heritagefund.org.uk
Telephone: 0121 393 4734 (Monday to Friday, 9am–5pm)
Visiting and access
Landmark Space
Two Snow Hill
Snow Hill, Queensway
Birmingham, B4 6GA
Birmingham office location on map
If you wish to visit us in person, please email or call us in advance to book an appointment.
The building is wheelchair accessible. There is step-free access via the main entrance on Snow Hill Queensway. There are lifts to all floors, including a platform lift from the ground floor to reception on the first floor. Lifts have a voice announcer and there is a hearing enhancement loop at reception. Accessible toilets are available.
Find out more
Discover our work in England, Midlands and East.
England, North
North East
Email: north@heritagefund.org.uk
Telephone: 0191 249 4271 (Monday to Friday, 9.00am–5.00pm)
Visiting and access
Live Theatre
27 Broad Chare
Newcastle Upon Tyne, NE1 3DQ
Newcastle office location on map
If you wish to visit us in person, please email or call us in advance to book an appointment.
There is step-free access throughout the building, with a few low gradient ramps. There is lift access to three floors and adapted toilets on all levels. The downstairs accessible toilets have height adjusting sinks, rails and a hoist.
North West
Email: north@heritagefund.org.uk
Telephone: 0161 200 8470 (Monday to Friday, 9.00am–5.00pm)
Visiting and access
Rodwell Tower
111 Piccadilly
Manchester, M1 2HY
Manchester office location on map
If you wish to visit us in person, please email or call us in advance to book an appointment.
The building is wheelchair accessible, with access via the car park. There is a lift from street level to the car park along with an assistance call button. There is a platform lift to the mezzanine floor and an accessible toilet.
Yorkshire and Humber
Email: north@heritagefund.org.uk
Telephone: 0113 388 8030 (Monday to Friday, 9.00am–5.00pm)
Visiting and access
1st Floor, Park House
24 Park Square West
Leeds, LS1 2PW
If you wish to visit us in person, please email or call us in advance to book an appointment.
The building is fully accessible and there is an accessible toilet on both the ground and first floors.
Find out more
Discover our work in England, North.
Northern Ireland
Email: northernireland@heritagefund.org.uk
Telephone: 028 9592 1901 (Monday to Friday, 9.00am–5.00pm)
Visiting and access
Arthur House
41 Arthur Street
Belfast, BT1 4GB
Belfast office location on map
If you wish to visit us in person, please email or call us in advance to book an appointment.
There is step-free access via the main entrance to the lift lobby. There are lifts to reception on the second floor and a platform lift on this floor to the kitchen.
Find out more
Discover our work in Northern Ireland.
Scotland
Email: scotlandcontact@heritagefund.org.uk
Telephone: 0131 376 0033 (Monday to Friday, 9.00am–5.00pm)
Visiting and access
Cubo Offices
40 Princes Street
Edinburgh, EH2 2BY
Edinburgh office location on map
If you wish to visit us in person, please email or call us in advance to book an appointment.
Enter through the main entrance to 40 Princes Street. Once in the building, you will be greeted by reception. The offices are on the 6th floor and can all be reached via lift with the main Cubo reception located on the 4th floor. Please report to reception on the 4th floor and we will then come to meet you. There are accessible toilets on site and access via stairs.
Find out more
Discover our work in Scotland.
Wales
Email: wales@heritagefund.org.uk
Telephone: 029 2034 3413
We welcome calls to our main telephone line in Wales in Welsh or English. You can also email us in the language of your choice and we will aim to provide an equal standard of service in both languages.
Visiting and access
Clockwise Offices, Brunel House
2 Fitzalan Road
Cardiff, CF24 0EB
Cardiff office location on map
If you wish to visit us in person, please email or call us in advance to book an appointment.
Access to the building is on a flat paved surface and there are both revolving and power-assisted doors. The entrance to reception is stepped with assistance handrails, and there is also a wheelchair-accessible platform lift. The office is located on the reception floor, and is accessible. There are accessible toilets in the building and passenger lifts to all floors.
Find out more
Discover our work in Wales.
Alternative ways to contact us
Alternatively, please contact our Customer Services Team Monday to Friday, 9am-5pm on 020 7591 6044 or email enquire@heritagefund.org.uk
If you have a hearing or speech impairment you can contact us through Relay UK using your text phone or Relay UK app. Please insert 18001 plus 020 7591 6044.
Reasonable adjustments
We are committed to being open and accessible, and want to make sure that our services are accessible to all.
If you need help to make an application or access our services and information, please contact us for information on the type of support that we can provide.
Other enquiries
- For application portal account queries, call the Customer Services Team on 020 7591 6044 or email investment-service-support@heritagefund.org.uk
- For award documentation enquiries, please contact your Investment Manager
- For freedom of information requests, please email foi@heritagefund.org.uk
Head Office
The National Lottery Heritage Fund
4th Floor, Cannon Bridge House
25 Dowgate Hill
London, EC4R 2YA
Please send any items via email or telephone 020 7591 6000.
Fraud alert
Have you been told you can receive money from us? The National Lottery Heritage Fund (previously known as The Heritage Lottery Fund) only gives funding in response to grant applications. We do not operate a lottery, award prizes or distribute money in any other way.
